News - Recent Customer Communications


Updated 22nd July 2020

Dear Carlile Families,


Carlile Swimming is pleased to announce that a special COVID-19 make-up program is now available to all our families.

As part of our COVID-19 Protocols, we’re encouraging you and your children not to attend classes if you’re unwell or you have visited a COVID-19 hotspot at the times listed on this NSW Health link

For more details and to learn how to earn and redeem a Make-up token, click this link.



We look forward to seeing you soon,

Carlile Swimming


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Updated 14th July 2020

Dear Carlile Families,


At Carlile Swimming we’re committed to providing our families with a better swim school experience. With this in mind, we’re pleased to announce the launch of our new, online Class Management System, which will provide your family with a number of benefits as explained below.

Simplified Billing

We have simplified how we charge for lessons by introducing per-lesson billing. Rather than charging you a monthly average fee of $94.30, you will be charged $21.75 (lesson cost) x the number of weekly lessons your child swims each month.

This is either $87 in a 4 week month or $108.75 in a 5 week month, per lesson, per child.

Under the new billing method you will be charged exactly the same over a 12 month period compared to the previous billing method.

For more information, see our Frequently Asked Questions below.

Parent Portal

We’re excited to be offering all of our Carlile families a new Parent Portal that you can access via our website or by downloading the Carlile Swimming App. The Portal allows you to check your bookings, see your account history, change payment details, add students and more.

Soon you’ll be able to make and move bookings and to learn more about our Swimming Program with level-specific information and videos.

An account has already been created for you. You just need to create a password to access your account. Simply click on the link to the Parent Portal, that is found at the bottom of this email, and click “forgot password” at log in.

Touch-less Check In

We’ve introduced Touch-less Check In kiosks to reduce contact and to help you get to your class faster.

In the Carlile App you will find a QR code that you can use to scan at the Kiosk. Family QR codes will check in all students in a family, while student QR codes can be used to check in children individually.

The Check-in process is important as it assists with attendance history, child safety and class numbers in the unlikely case of an emergency evacuation. We hope this new system makes it easier for you to check in and get to your class.

COVID Make-up Classes

Due to our COVID Safety Protocols, we’re asking all families to stay home if parents or children are unwell. Given you’re all just getting back into swimming again and don’t want to miss out on too many lessons, we’re offering make-up classes until the end of the year.

More information on how to access these classes will be provided in the coming weeks.

COVID Protocols

Teaching children to swim safely has always been our number one priority. With that in mind, we have introduced a number of COVID-19 Protocols to keep you, your children and our people, safe. Log-in to the Parent Portal to view our COVID-19 Protocols video.


Download the Carlile Swimming App for Mobile

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We look forward to seeing you soon,

Carlile Swimming


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Updated 2nd July 2020

Dear Carlile Families,


We’re excited to be re-opening on the 20th July.

We’re busy getting our pools ready to re-open on the 20th July and making sure all our families have their bookings confirmed. A big part of our re-opening is implementing our COVID-19 Protocols to ensure our pools are safe for you, your children and our people.


Michael Yeomans wins ASSA Young Guns Award

We’re proud to announce that our Manager of Operations, Michael Yeomans, has just won the Australian Swim Schools Association’s inaugural Young Guns Award. This award is given to a talented team member who has contributed significantly not only to their swim school, but to the industry in general. Michael was chosen due to his incredible leadership, organisational and mentoring skills. As well as his contribution to helping three of our new swim schools to open and thrive. Well done Michael.

We’re looking forward to seeing everyone back in the pools on the 20th and until then, stay safe and healthy.

Carlile Swimming


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Updated 10th June 2020

Dear Carlile Families,

Our Re-opening

After two and a half months of being closed, we’re excited to announce that we’re working towards a Monday, 20th July re-opening date. With kids sport starting back again and restrictions easing, we’re hopeful that this date will see all our swim schools open again. We are, however, still waiting on clarification regarding restrictions for the swim school industry. We’re also hoping to be able to teach our classes with teacher-child contact as is the case in other states. Once we have further clarification, we’ll notify you of our re-opening plans.

In the meantime, you’ll receive an email from us next week regarding your intention to return to swimming classes. This email will contain your family’s current class times and if you intend to keep these times, you won’t need to respond to the email. However, if you wish to request a class change, you can do so by replying to the email and we’ll contact you to discuss your options. There is no need to contact us before next week as your existing booking time still stands.

We’re currently working through class times and numbers for our re-opening and we’re hoping to keep as many of our original class times as possible. However, we may not be able to do this in every instance and we will notify you if we need to change your class time.

Safety and Hygiene

During our closure period, we’ve been working hard to make sure our pools and open areas are safe for your return. We’ll be adhering to the recommended social distancing guidelines and each swim school will have hand sanitiser readily available. We’ll inform you in more detail of our safety and hygiene protocols closer to our re-opening. For more information on why our pools are safe, please visit our website


New Class Management System

We’ve got some exciting news to share with you! During our closure, we’ve been working hard to implement a new class management system that you’ll be able to access via an online Parent Portal. The Portal will allow you to manage your payment details, provide multiple contacts per family and track the skills progress of your children. We’re also working towards giving you the ability to move your family’s class bookings.

We know this new Parent Portal will make your Carlile swim school experience more efficient and enjoyable and we’ll give you more information about how to access the Portal in the coming weeks.

We’re also implementing new check-in kiosks to make the check-in process quicker and easier. This will be a contactless check-in experience to ensure the safety and hygiene of all our families.

Dave DuBois Wins Industry Award

We have some exciting news to share! Dave DuBois, our own Swim Program Curriculum Manager, received the ‘Commended with Outstanding Feedback’ award by the Australian Swim Coaches and Teachers Association at their annual awards on Friday, 5th June.

“This recognition is a tribute to the entire team that works hard to deliver our Swim Australia Teacher courses,” said Dave.

“Our delivery of these courses is unique, as we’re able deliver our own proprietary Carlile teacher training, which enables our teachers to attain a nationally recognised qualification.”

Thanks for all your hard work and dedication to our teacher training Dave, we’re incredibly proud of you!

Thanks for reading our latest update and we look forward to seeing all our Carlile families back in the pools in July, we’ve really missed you!

Take care and we’ll see you soon,
Carlile Swimming


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Updated 8th May 2020

Dear Carlile Families,

We all find ourselves another fortnight along this new journey and we sincerely hope you are all keeping safe and well.

Our re-opening

We have received a number of enquiries about our re-opening and we are thrilled to see so many parents and kids are excited about starting swimming lessons again. As we mentioned in the last Carlile Families email, we are working towards the opening of our swim schools as soon as possible. However, we do not want to jeopardise the health and safety of our staff and our loyal families. Please rest assured, we will take our time to make the best decision for everyone before we confirm a date.

We are closely monitoring the Federal and State Government announcements regarding the easing of social restrictions, as well as the resumption of normal school hours and community sport. As we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as we are able.

In the meantime, we are preparing our pools for our eventual re-opening by ensuring we provide a safe environment for everyone. Some measures we’re considering are: the use of hand sanitiser at all our pools; the implementation of social distancing guidelines; limiting spectator attendance to one parent/carer per child; potential drop-off and pick-up systems for older children; separate entry and exit areas, where available; relevant health and safety signage; and the safety of grandparents’ attendance at lessons. As yet, no formal decisions have been made and our protocols will be determined by the Government guidelines.

So, as you can see, we are busy preparing and we can’t wait to see all our Carlile kids back in the pools soon.

Mother’s Day

With Mother’s Day this Sunday, we wanted to take the time to wish all our lovely Carlile mums a Happy Mother’s Day. We hope you are spoiled by your loved ones and treated to some rest and relaxation over the weekend.

We’d like to share with you a short video from the Carlile team for Mother’s Day.

We’ve also prepared some colouring-in for the kids to help celebrate this Mother’s Day. Click here to download the sheets.

Carlile’s Award Winning Training Programs

We know that many of you believe our teachers and coaches are some of the best around. And we happen to agree. So, we thought this week we’d give you a brief rundown of how we train them to be such incredible assets, not only to your children, but to Carlile as well.

Our people are like family. As soon as they begin their training, they become part of the family and this continues through to their work as swim teachers, coaches, supervisors and in customer service. Our people work hard to make your experience a valuable and enjoyable one, and we support them by training them well.


Why is our training so effective? Because we have a structured and proven system of both theoretical and practical training, and an ongoing professional development program that ensures our people are always learning and improving. These methods have been developed over many years, and they work.

Carrying on from Forbes and Ursula Carlile’s approach to excellence, our methods have always been at the cutting edge. We are committed to researching the best practices and innovating our methods as we learn from experience. That professional drive to improve is applied in the swim schools every day.


At Carlile, we are serious about training! Just as we have rigorous swim programs that teach your kids to swim well, we also have award winning training programs that teach our people to deliver quality swimming lessons, every time.

We follow a systemised approach that initially involves over thirty hours of online modules, theory training and face-to-face, in-pool training.


At Carlile, we don’t believe that just theoretical training is enough. Before our teachers can provide your kids with their swimming lessons, they must complete the face-to-face component of their training, ensuring they are fully competent to teach your child right from the start.

Our award winning training programs have been recognised many times across the industry as best practice and we are proud of this achievement.


Nationally recognised training
By completing both our theoretical and practical training, our teachers and coaches complete a course that doesn’t just satisfy the nationally recognised qualifications, it exceeds them. This means our teachers are prepared above and beyond what is expected at a national level.


Ongoing development
We never stop learning. Each year our people attend regular development sessions, which means some staff complete more than 20 hours of additional training every year. We also send team members to national and international forums to stay current on the latest research and best practice approaches.

We hope by better understanding the rigorous training our people receive, it gives you the added confidence to know how well prepared they are to teach your kids to swim well.

Forbes and Ursula Carlile with Sally Lockyer and Jenny Turrall



Our History

With Mother’s Day being the theme this week, we would like to honour the mother of Carlile Swimming – Ursula Carlile. Her dedication and commitment to the development of swimming, both in Australia and internationally, has led her to be admired by many.

With her husband Forbes Carlile, she formed one of the most successful coaching partnerships Australia has ever seen. The pair pioneered revolutionary techniques including circle swimming, pace clocks, training logbooks, lane ropes, goggles, interval training and heart rate monitoring.


However, she was also a force on her own, becoming Australia’s first female Olympic coach on the 1972 team to Munich, where she coached alongside Don Talbot. It was at the Munich games where Ursula coached 15-year-old Shane Gould who won five medals, three of them gold, with Gould going on to hold every freestyle world record from the 50m through to the 1500m, simultaneously.

Ursula went on to coach at the 1974 Commonwealth Games in New Zealand and the 1975 World Championships in Columbia.


Ursula Carlile coaching members of the Chinese Swim Team


Ursula was the first female to be honoured with Life Membership of the Australian Swimming Coaches and Teachers Association, while also being honoured with Life Membership of Swimming Australia in 2011. Last week, she was also due to be inducted into the International Swimming Hall of Fame, however, the ceremony has now been postponed until later in the year.

We are proud to have Ursula still serving on the Board of Carlile Swimming, continuing to oversee the success and legacy both she and Forbes created.


Ursula Carlile with members of the Ryde Carlile Swimming Club

While Ursula was a formidable coach, she is also a caring and wonderful lady. This quote from her still inspires the values that underpin Carlile Swimming today.

“Nobody cares how much you know, until they know how much you care.”

Please join us in wishing Ursula a Happy Mother’s Day, from all the Carlile families.

Once again, thank you for your loyalty to Carlile Swimming and we sincerely look forward to seeing you all again soon.

Stay safe and healthy,
Carlile Swimming


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Updated 23rd April 2020

Dear Carlile Families,

We hope you’ve been staying safe and well over the last few weeks. Even though many families have found themselves in unique and challenging circumstances, we also know that many of you are enjoying the extra time together, exploring the great outdoors and getting out those old board games.

Re-opening the Swim Schools

With the recent announcement that schools will be gradually re-opening from May 11th, we know many of you will be wondering when we will be returning to normal operations. Even though we are considered part of the education sector, we don’t feel that this date is the right time for us to re-open.

The health and safety of our people and our loyal Carlile families is of the utmost importance to us. With this in mind, we will be taking the time to ensure our pools are safe for you, your children and our staff when it’s time to come back for lessons. We are preparing ourselves now to resume classes in the coming months and we will be in touch soon with more information.

Our People

We know many of you have been asking how our teachers are going. We really appreciate the concern being shown towards them and we know they are missing you and your kids. We stay in touch with our teachers and customer service staff regularly and our swim school managers are always finding ways to keep everyone engaged.

We would like to assure you that we have begun the process of making the JobKeeper payment available to all our eligible staff. And for those who are not eligible, we have encouraged them to enquire about the JobSeeker payment. We are, however, hoping that many of our teachers and staff will be joining us again soon, in some capacity, as we ready the pools for re-opening.

Kai Brandson

Kai’s experience with Carlile Swimming began when he was just 3mths old in our Waterbabies classes at Castle Cove, where he progressed all the way through to Shark. His Carlile training, together with his love of swimming, gave him the ability to play both State and National water polo for several years. Kai returned to Carlile in 2018, this time as a teacher and he has thoroughly enjoyed giving his swimmers the same wonderful experiences that he had while learning to swim with Carlile.

Whilst teaching with Carlile, Kai also enlisted in the Australian Army in December of 2018, saying: “it was one of the proudest days of my life.” Being in the army has allowed him to do a host of things that are not available in other jobs and, along with his swim teaching, he finds the work extremely rewarding.

Kai completed his basic training in June of 2019, which was another proud moment. He has since taken part in many training exercises and courses, which have also given him some fantastic experiences. He is currently deployed on Operation Covid-19 Assist and is very thankful he can assist in containing this virus and helping members of the public. He plans to remain in the army for as long as he can and to hopefully be deployed again in the future.

We hope all families will take the time to pay their respects to servicemen, both past and present, this Anzac Day.

We have also attached some colouring-in for the kids to keep them occupied while at home. You can download the colouring-in sheet here.

Forbes Carlile in front of his invention, the pace clock, at the Drummoyne Baths in the 1950’s

Our History

Today, we take for granted that lane ropes and pace clocks are a part of swimming training. But did you know that it was Forbes and Ursula Carlile who first introduced both of these into swimming training?

Lane ropes being used for Carlile swimming training at Palm Beach Rock Pool in the 1940’s

Lane ropes were first used at the Paris Olympic Games in 1924, when Australia’s 16 year old Andrew ‘Boy’ Charlton won the 1500m freestyle. However, just over twenty years later, Forbes and Ursula Carlile were the first to introduce them for training purposes at Palm Beach rock pool – the forerunner of the Ryde Club, the Carlile Club and the Carlile Swimming Team. They further developed the use of lane ropes during a trip to the US in 1965, where they realised that using lane ropes in all pools for training would make sense. They also introduced them into regular lessons, where they proved to be incredibly useful for swimmers and groups, minimising confusion and increasing focus.

Forbes Carlile and a group of his swimmers at Palm Beach Rock Pool with the first ever pace clock in the 1940’s

The pace clock was one of Forbes Carlile’s most significant innovations to swimming training. It was during his time at Palm Beach in the late 1940s that Forbes introduced a large, portable minute clock. This is believed to be the first pace clock in the world used by swimmers to time swimming efforts and count heart rates.

These days, lane ropes and the pace clock are such common features in swimming pools across the world, that it’s hard to imagine swimming without them.

Thank you once again for your loyalty to Carlile Swimming and we look forward to seeing you all back at the pools in the coming months.

Stay safe and healthy,
Carlile Swimming


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Updated 8th April 2020

Dear valued Carlile families,

We hope you are staying well and enjoying some extra time together as a family.

This week we would like to answer some of your frequently asked questions, give you some light relief over Easter and share another piece of our history with you.

Frequently Asked Questions

Q: Are you continuing to process my direct debit payments?
A: No, all automated payments are on hold until we re-open.

Q: Do I receive a refund for my prepaid March lessons?
A: Lessons that were prepaid from March 23rd (when we temporarily closed), have been applied to your family account as a credit. This can be used when we re-open at the pools.

Q: I cancelled my swimming lessons before you closed, can I have my lessons reinstated?
A: Yes, of course. Please email us and let us know that you do not want your lessons cancelled. Include in your email all the relevant details, such as the pool you attend, your children’s names, the day(s) and times they were swimming and the level they swam in. We will do our best to keep your day and time and we will contact you on our re-opening.

Q: Why didn’t I receive any communications or updates from Carlile Swimming on your closure?
A: We are trying several communication channels to get the messages out, but occasionally, messages do not reach everyone for a variety of different reasons. Please check your spam folder first and also consider whether you may have unsubscribed from our mailing list at some time previously. You can also follow our updates on the News section of our website or our Facebook page.

Q: Can I receive a statement of my swimming lessons to claim with my health fund?
A: Yes, certainly, please check with your fund provider in the first instance. If covered, please email us your request. Please be sure to include the pool you attend, your name, your children’s names and the period you are applying for and we will action this for you.

If you have any additional questions, please contact us on 02 9937 6600 or email


Happy Easter!

We would like to wish all our Carlile families a safe and happy Easter. We hope you enjoy some fun, Easter egg hunts and perhaps even some Easter craft. Every year, we hold our Easter colouring-in competition and we’d still like to give your kids the chance to do their Easter colouring in. Click here and here to download our Easter colouring-in pages. Have fun!


Our History

We are pleased to hear that many of you enjoyed reading about our history last week. So, we’d like to share another piece of our history with you.

Vale Evelyn Dill-Macky

Australia’s ‘First Leading Lady’ of swimming, Evelyn Dill-Macky AM, is being remembered as a sporting trailblazer and a ‘second Mum to many’ after passing away last week at the age of 94. The popular, three-time Olympic Swim Team Manageress, was affectionately known around Australian pool decks and boardrooms as ‘Mrs D’.

During the 70s, Evelyn served as Vice-President of Ryde Swimming Club, with our founders Forbes and Ursula Carlile at the helm. This was a golden era of swimming, where the likes of Shane Gould, Gail Neall, Jenny Turrall and Sally Lockyer ruled the pool. She later became the first ever President of the Carlile Swimming Club.

Tim Ford, Carlile Director and 1982 Commonwealth Games silver medallist, describes Evelyn as:

“a much loved member of the swimming community; talented, courageous, unafraid to speak her mind, but always balanced with a wonderful sense of warmth and compassion for those around her…..and who could forget her wickedly dry sense of humour.”

Click here to read more about Evelyn’s incredible life and her contribution to Australian Swimming.

Thank you once again for your loyalty and support of Carlile Swimming and we look forward to seeing you all back in the pools again in the coming months.

Stay safe and healthy,
Carlile Swimming

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Updated 31st March 2020

To our valued Carlile families,

We are writing to you this week in unprecedented times. We fully understand that the decision to close our swim schools and suspend our programs has caused distress and concern for many of you. It hurts us to know that our younger swimmers are missing the opportunity to learn important swimming and water safety skills and that our older swimmers are missing their weekly stroke development, fitness and competitive training.

Most importantly, we miss seeing your children every week, having fun, making social connections, gaining confidence, increasing their fitness and coordination and learning new skills.

After speaking with many of you and seeing your messages and comments on social media, we would like to express our gratitude for all the support you have shown us. We love teaching your children to swim and we can’t wait to see all of you back in our swim schools in the coming months.

Carlile has always been more than just a swim school. We consider ourselves a family and this has never been more true than now. Our family includes not only our people, but you and your children as well. So, we hope you are keeping well, staying healthy and coping through these weeks of home-schooling. We also know that many of you will be experiencing difficult times financially and we truly hope you can find a way through, with the support that has been made available.

Our Family

We know that for your children, and often for you, your swimming teacher provides a friendly face to rely on each week, as they help your children learn to swim. We want to assure you that we are taking care of our teachers, supervisors, customer service reps and swim school managers. Many of them have worked tirelessly with us for years, dedicating themselves to your kids and the development of their skills. We never take this for granted.

We have been closely monitoring the Government’s announcements regarding the financial support available to workers who have been “stood down” and we are providing the appropriate information to our people, once the details emerge.

We also understand that for many of our people, the situation they now find themselves in is challenging, both financially and emotionally. With this in mind, we are making them aware of the free expert mental, emotional and financial support services available to them.

Regular Communications

We will be writing to you each week with updates on our current situation and our progress towards re-opening. You may not be aware, but in addition to our swim school staff, we also have 18 staff members working behind the scenes to help make the Carlile Swimming schools so fantastic. From Reception and Administration to Operations, Human Resources, Finance, IT, Marketing, Water Safety and Curriculum, Training and Compliance and Facility Design and Management, we are all working together to make the best out of the current situation we all find ourselves in.

Whilst our Systems team has been reduced to cope with the recent downturn, it is still functioning to assist our people and customers both now, and leading into the reopening of the centres, when we receive the go ahead.

Answering Your Questions

We have received a number of phone calls and emails regarding your accounts with us during our closure period. We would like to assure you that all your direct debits have been suspended from the date of closure. Also, any remaining lessons from March have been credited to your account, for when we re-open.

Our History

As many of you know, the Carlile swim schools were founded by Forbes and Ursula Carlile at Drummoyne, in 1955. Both were celebrated international swimming coaches who have made an incredible contribution not only to swimming in Australia, but across the world.

Prior to opening at Drummoyne, Forbes had already worked with several world record holders, Olympic swimmers and overall swimming champions. This week, his first-ever world record holder, John Davies, passed away at the age of 92, in Pasadena, California. John broke the breaststroke world record in 1952 and interestingly, that record still stands today, because it was the last swim before the breaststroke and butterfly were separated into 2 unique strokes in 1953.

John attributed much of his success to his coach, Forbes Carlile, especially his ability to swim even paced races, a skill that Forbes instilled in him in the early days of his training at Palm Beach. It was this even splitting that won him the race at the Helsinki Olympics in 1952 when, at the half-way mark, he was behind the leaders by more than 2 seconds. He was able to draw on his early training and discipline to overtake the entire field in the last half of the race, to record the win and claim the gold medal.

After his swimming career ended, John was not idle. Away from sport and in his professional life, like many swimmers, he was an accomplished student and was the only Olympic Gold Medallist to become a Federal Judge.
He was known as “the Judge who saved L.A.” after presiding over the trial of the Los Angeles Police Department officers who were charged with assaulting Rodney King in 1992. In 1993, he was named District Judge of the Year by the Criminal Justice Section of the Los Angeles County Bar Association.

For more information on the incredible history of not only Carlile Swimming, but also our founders, Forbes and Ursula Carlile, please click here

Over the coming weeks as we keep you updated on our progress, we will also be sharing many unique insights into Carlile’s history and our innovative teaching methods, as well as sharing water safety and stroke development tips.

Thank you once again for your loyalty to Carlile Swimming, it means so much to us. We are proud of what we do, of our heritage and our contribution to water safety and swimming skills development. We have been teaching children to swim well for 65 years and we will be teaching them to swim well for many years to come.

Remember, we are still here to answer any of your questions, so please don’t hesitate to contact us on 9937 6600 or

Take care, stay safe and healthy, and we look forward to seeing you at the pool soon.

Carlile Swimming

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Updated 23rd March 2020

Dear valued Carlile families,

We are writing this email to inform you that, regrettably, Carlile Swimming will be temporarily closing from 1pm today, 23rd March, 2020.

As swim teachers and parents, the safety and wellbeing of our swimming family is at the forefront of everything we do. With this in mind, we have taken into consideration the information and guidelines from the Federal and State Governments, the Department of Health and the Federal and State Education Departments. This has led us to the difficult decision to close our pools and suspend our swim programs until further notice.

We will continue to review this decision on a weekly basis, taking our advice from the Federal and State Governments and the relevant Health authorities.

We understand that this may be upsetting to some of you as your children’s water safety and swim training is interrupted. We know that many of our kids love to attend their weekly swimming lessons and look forward to their time in the pool. We also realise this will cause a disruption to weekly routines that you and your children have become accustomed to.

Here is some important information for you regarding your booking with us.

  • Your account will be placed on hold, with no further payments withdrawn.
  • Any remaining lessons paid for in March will be credited to your future lessons when we re-open.
  • Our intention upon re-opening is to maintain your current class schedule where possible.
  • If you have any questions, please contact your local swim school via phone or email – these contact details can be found on our website.

We would like to assure you that Carlile Swimming is well positioned for the future and we will be here for you when we re-open. In these uncertain times, it would be preferable to give you a date of re-opening, however, we cannot commit to a date at this time.

We will provide weekly updates via email, our website and Facebook page regarding our situation, as well as providing useful information for the health and wellbeing of you and your children.

When we re-open our swim schools, we will be in touch to re-book your child’s swimming lesson. Until then, stay safe and healthy.

We would like to thank you for your continued support of Carlile Swimming.  We have been teaching kids to swim well for 65 years and we intend to keep doing so for many years to come.

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