Frequently Asked Questions

How do I redeem my Active Kids Rebate voucher?

There are two simple ways to use your Active Kids vouchers with Carlile Swimming:

  1. You can apply via our online form. You will need the voucher ID number and the lesson that your child is enrolled in.
  2. You can bring a copy of each child’s Active Kids voucher to our customer service team at the pool.

Find out more about the Active Kids Rebate and redeeming your vouchers with Carlile Swimming.

Does the pool operate the same term times as schools?

Our lessons are run year-round, with the exception of a two week break over Christmas and the New Year period. In addition to our regular lessons, every school holiday we conduct a Swimvac Program, where for a reduced fee, your child can receive intensive tuition each weekday. Swimvac provides a boost for those swimmers who are on the cusp of moving to the next level.

Are all Carlile Swimming teachers qualified?

Carlile Swimming teachers and coaches complete an extensive and proprietary in house training program to teach the Carlile way. The Carlile Teacher Training System ensures new teachers undergo 30+ hours of training, including class observation, online theory and supervised teaching before they get to teach their own classes. In addition to this internationally recognised training, our teachers and coaches are all required to attain a nationally recognised qualification within their first 6 months of teaching.

All teachers and coaches with Carlile Swimming also have regular and on-going professional development focused on the programs they teach.

Why is the pool so warm?

Water temperature is maintained at the optimum level for teaching children to swim, ensuring they stay warm and comfortable during lessons. Experience has shown that cooler water makes learning difficult and causes children to lose interest in attending classes.

Is swimming more than once a week beneficial?

An extra lesson each week accelerates learning and our experience is that children who swim more frequently progress faster through each level. During the school holidays we offer our Swimvac Program, where for a reduced fee your child can receive intensive swimming tuition each week day. Check with reception about booking a second swimming lesson or to find out more about Swimvac.

How long will it take for my child to learn to swim?

Think about swimming lessons as a long-term process, rather than an event. To ensure continuous skill development, lessons need to be a regular part of your child’s weekly routine. As children learn, they progress at their own pace and master the skills appropriate for their age. We consider a child to have learned to swim well when they can perform the promotion skills of our Shark Squad – these include swimming 400 metres freestyle, 200 metres backstroke, 100 metres breaststroke, and 50 metres butterfly, all with correct starts and turns and maintaining good technique over those distances. At this point, children have developed long term skill retention and will have a skill for life.

Should I continue classes during winter?

Winter is a great time to keep your children active, healthy and building on their swimming skills. We find that swimmers who drop out of our program during winter often have difficulty picking up where they left off. For preschool children in particular, consistent year round practice is crucial to avoid regression – this is because their muscle memory and long term skills retention are not fully developed. Our indoor pools, with consistent warm temperatures, make lessons comfortable all year round.

Who should I talk to regarding my child’s progress?

The best person to talk to about your child’s progress is the Supervisor. Our Supervisors are always available to liaise between parents and teachers and answer any of your concerns. Please feel free to let them know of any special needs your child may have. Supervisors are easily recognisable by their royal blue shirts.

Feedback is important and that’s why we aim to provide all of our parents with a detailed update on their child’s progress every 3-4 months. This is delivered personally to each parent by one of our Supervisors using an iPad and our custom-made App, exclusive to Carlile Swimming

Does Carlile use floaties?

Although we use some aids, such as hand floats and kickboards, we don’t use arm bands and back bubbles in our classes. It is easy to develop a false sense of security when using these and this can be dangerous. They also tend to keep a child’s head and body in a semi vertical position, which develops bad habits.

How clean is your water?

Establishing and maintaining water quality is critical to our business. Our pools are equipped with state-of-the-art filtration and disinfection systems. Water quality and chlorine levels are checked and adjusted regularly throughout each day.

Do I need to supervise my child at the pool?

Parents and guardians are advised to be present before, during and after their child’s swimming lessons.

What should I do when my child is ready for promotion from Waterbabies?

Moving from the Waterbabies class to the Tadpole class will be a major step for your child, especially since this may be the first time they will venture into the pool without you. Our Supervisors are there to assist in making the transition as easy as possible for you and your child. They can offer advice about what to expect and what you can do to prepare your child, so please feel free to discuss any concerns with them.

What should I expect on day one?

When you arrive at the pool please check in at reception. You will be given a coloured token which will indicate which lane your child’s lesson will be held in. On your first day aim to arrive at least 15 minutes early. This will allow you and your child to get used to the environment and possibly see your child’s teacher beforehand. Please do not enter the pool until requested or stay in the water after the class has finished. There are warm showers and change rooms available at all of our facilities.

Does Carlile Swimming have a Child Protection Policy?

At Carlile Swimming we are committed to the safety and wellbeing of children. We take a preventative and protective approach to Child Protection including staff training and development, a values-based culture, the provision of Child Safety Contacts and working with independent Child Protection experts. Learn more about our approach to Child Protection.

What are the benefits of starting swimming early?

There is strong evidence that children who participate in regular swimming lessons at an early age are better prepared for learning in other spheres. At Carlile our Water Confidence and Preschool Programs emphasise safety and survival skills, such as breath control and submersion, turn around swims back to the wall and backfloating. Ultimately, children who are comfortable and confident in the water at an early age are better prepared in the case of an emergency.

Can I change my lesson time when my baby or toddler changes sleep schedule?

You are welcome to change your lesson time as your schedule changes. Our receptionists will do their best to find a time that best suits you.

What if my child is regressing?

We always aim to challenge children and continually make progress when possible. However, progress may not always be continuous. It can come in spurts and children will occasionally plateau in their learning. Sometimes, they may even appear to regress. It is not uncommon for some skills to take a while to master, particularly if they are learning a new or difficult skill.

Being patient and trusting the process is important, but if there are specific concerns, they can be addressed with the on-deck Supervisor. It’s also important to remember that children are accomplishing something by maintaining their existing skills – many younger children will regress if lessons and regular practice stop for more than a couple of months.

What is your cancellation policy?

At Carlile Swimming there are no lock in contracts. You can leave the program at any time, however you must notify us in writing before the end of the current month so that we can cancel the following month’s direct debit. Cancellation forms are available at reception or by clicking here.

We are unable to provide refunds for cancellations made after the current month’s direct debit has been run.

What is a Free Lesson Assessment?

Every new swimmer will be assessed by one of our friendly Supervisors to establish which class level best suits their abilities prior to their first lesson. These assessments take roughly 5 minutes and on completion our reception team will work with you to find a class time that best suits your schedule.

For babies and toddlers with little or no experience assessments are generally not necessary.

Do you provide make ups, credits or refunds for missed lessons?

We do not give credits or refunds for missed or unused lessons. For lessons missed due to public holidays or pool closures, the monthly fee will be reduced accordingly.

During the COVID-19 pandemic, we’re offering all our customers a special make-up program. As part of our COVID-10 Protocols, we’re encouraging our families not to attend classes if they are unwell. We do, however, realise that missing out on the benefits of regular swimming lessons isn’t ideal. Therefore, we’re introducing a temporary make-up program to provide our families with some flexibility during this period.

From the 20th July to the 21st December, families can access four make-up classes per child. For more information on how to access these classes, click here. (link to make-ups PDF)

Can I take photos or videos of swimming lessons?

Learning to swim is an important step in a child’s life. Understandably some parents want to film or photograph their child’s progress. However, the presence of cameras can cause concern for some parents. In order to respect everyone’s privacy, parents wishing to film or photograph their child at the swim school are asked to consult with the Supervisor, prior to doing so.