Update: Carlile management has followed up the matter and extended their apology about the situation happening on the first day of the holiday camp. They have taken actions to elevate the experience, instructors started to use 2 lanes of the pool that significantly improve the experience for the class so...
Update: Carlile management has followed up the matter and extended their apology about the situation happening on the first day of the holiday camp. They have taken actions to elevate the experience, instructors started to use 2 lanes of the pool that significantly improve the experience for the class so I decided to edit my review and rating and change it to 4 star review. I still believe they need to train their front desk staff on customer service that's why my star rating will not be "5".
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I recently enrolled my 9-year-old daughter in the summer holiday camp at Carlile Lane Cove West, where we've been loyal customers. However, our experience was disappointing. The promised 45-minute daily classes turned out to be overcrowded with 7 other kids in a half lane, hindering the learning environment. Despite expressing concerns and witnessing kids bumping into each other, the reception insisted it was normal for King Fish classes to have 7-8 kids. When I requested to cancel the remaining 4 days, I was denied a refund, and even the manager couldn't acknowledge our long-standing patronage. In my six years with Carlile, such overcrowding has never been the norm. I caution anyone considering the summer camp, as our class was overloaded.
