Make Up Classes

How Make-Up's Work

We know life happens, kids get sick, schedules change, and we understand! So we’ve created Make-Up Tokens to keep things flexible for you. Each student receives 12 Make-Up Tokens per calendar year. If your child is unwell, has flu-like symptoms, vomited in the last 24 hours, or recently had diarrhoea, please skip the lesson and use a token instead.

Here’s What You Need To Know:

Mark Absences Early (If You Can) – Please mark your child absent at least 90 minutes before class. This frees up a spot for another family. We understand early mornings, or right-after-school classes can be tricky, if you can’t meet the 90-minute window, mark them absent as soon as possible and contact us. We’ll manually issue your token.

Token Delivery – If you mark the absence more than 90 minutes before class, your Make-Up Token will be sent automatically after the class ends.

How To Use Your Token – To use your token book through the Parent Portal/app. All Make-Up bookings are managed via the Parent Portal/app

Booking Rules:

Tokens can be booked up to 7 days in advance.

They expire 90 days after issue.

You get 12 tokens per child per calendar year.

You must be currently enrolled to use them.

Once booked, a Make-Up class cannot be cancelled or marked absent.

Tokens cannot replace your regular class or be used for fees.

Tips for Using Make-Ups

It’s tempting to double up lessons for convenience, but two back-to-back classes aren’t always best for young swimmers. Little ones tire quickly, lose focus, and their skills can slip. For preschoolers, we recommend no more than 30 minutes in the water per session.

Have A Question? We're Here To Help

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