Re-opening Frequently Asked Questions

Dear Carlile Families,

As we prepare for our re-opening, which is planned for mid-July, we realise that many of you have questions regarding your bookings with us. We also understand that there are new families wanting to join Carlile Swimming who would like to book their child into classes.

If you would like to contact us regarding your booking, or to enquire about an assessment for your child, click here.  Please note that our customer service staff are working reduced hours while we remain closed and they will contact you within their working hours. Otherwise, we hope the below Frequently Asked Questions will be of assistance.

What date will you be re-opening

We are planning for a mid-July re-opening. Even though children are back at school and some pools are open for limited swimming, this does not allow us to re-open our swim schools. Under current Government restrictions, large gatherings of people in indoor facilities are not permitted. Until these restrictions are eased we will be unable to open.

Does my current lesson booking still stand?

Yes. Your current lesson still stands. We will contact you closer to our re-opening to confirm your lesson.

Are my remaining lessons for March still held in credit?

Yes. Your remaining lessons for March, after we closed, will be held in credit and applied to your account for lessons when we re-open.

Will my child have the same teacher when you re-open?

We are currently working through class times and numbers for our re-opening. We are hoping to keep as many children with their previous teachers as possible, however, we may not be able to do this in every instance. We will contact you prior to opening in regards to your booking. In the meantime, if you have any further questions, please contact your swim school via email or click here.

Will we still have the same class time that we did before your closure?

We are currently working through class times and numbers for our re-opening. At this stage, your current booking time stands. We will be in touch closer to our opening in regards to your booking. We are hoping to keep as many of our original class times as possible, however, we may not be able to do this in every instance. In the meantime, if you have any further questions, please contact your swim school via email or click here.

I would like to change my lesson time and day, am I able to do this now?

Please contact your swim school via email, or click here, to make your request. Our customer service staff will get back to you regarding changing your lesson time.

Can I book in now for an assessment for when you re-open?

Please contact your swim school via email, or click here, to make your request. You can find your local swim school on the locations page of our website. Our customer service staff will get back to you during their working hours.

What safety measures are you taking to ensure my family's safety?

We are currently preparing the safety and hygiene protocols for each pool and we will announce this in future customer communications as well as on our website and Facebook page. You can be assured that we take the safety of all our families seriously and we are taking every measure to ensure our pools are safe for your return.