At Carlile we know that to swim well is an asset for life. So, to help your child, we will:
Our founders Forbes and Ursula Carlile were pioneers, introducing groundbreaking techniques that are now commonplace worldwide. Inspired by their example, we continue to search for improvement and innovation in everything we do.
Guaranteed place – once you have place in our program, your day and time is yours until you wish to change.
Active Kids and First Lap Vouchers are accepted. See more Active kids and First Lap.
Arrival Time – try to arrive five minutes or so before the class, that way you can be ready to start on time.
Getting in and out – so we can deliver the best classes possible with no distractions, we ask parents not to let their children get in the pool early or stay in the water after the class.
Goggles – seeing clearly underwater is important when learning to swim. A good pair of goggles is a must. Well-fitting goggles and caps can be purchased from Customer Service
Caps – it’s not much fun having hair all over your face when learning to swim, so either a cap or tying it back is a great idea. Another good idea is writing your name on all your gear with a water-proof permanent marker.
Holidays – lessons continue throughout the year including school holidays, with the exception of designated Public Holidays and a two-week break over the Christmas and New Year period.
No Floaties – we don’t want kids to develop a false sense of security by using floaties or back bubbles, so we only use active aids, like kick boards and mats.
The Operations Manager has the overall responsibility at the pool. In addition to administration, they are actively involved in the swim program, either teaching, coaching or supervising classes. Our team leaders are passionate about teaching swimming and water safety. They are also dedicated for ensuring our industry leading program is delivered with the highest quality and utmost care.
Our teachers are some of the most qualified and experienced in the world. All swim teachers in Australia are required to meet an industry standard, but Carlile teachers are trained well beyond the industry standard. You will find our teachers:
Our Supervisors are our most experienced teachers, and play a vital role by ensuring:
Our teachers love working at Carlile and consistently deliver lessons of the highest quality. It’s no surprise some have been working with us for more than thirty years!
Our Customer Care team at the pool and via the phone and email is the first point of contact for parents. You can get answers about the program itself and if you have questions about bookings, payments or scheduling, please do not hesitate to speak to one of our friendly staff, send an email or give us a call (see contact us above).
We will provide updates and information through the Parent Portal and also via webinars, email, sms and phone. Plus, our Supervisors are ready to chat on pool deck and provide regular progress updates. We also want to understand what works for your child, so please let us know:
If your child has any pre-existing medical condition that we should be aware of.
How your child learns best, what works and the things they enjoy.
Anything that may impact their swimming and concentration.
Let us know if your child suffers from asthma.
If your child is generally unwell, it may be preferable to miss a lesson. Prescription medications cannot be administered by staff.
Lesson fees are paid in advance via direct debit from your nominated account on a four-week cycle. Visit here for more.
Find the details of our Privacy Policy here.
If you or your child is unwell you can access 12 Make-ups per year. You will find details of how to book make-ups and our terms and conditions here. Make-Ups are not booked through reception or the Customer Care team, however if it’s your first time using the system we will be happy to help.
When you leave the program, you must notify us by email before the next direct debit (see billing cycle here). In fairness to people on our waitlists, we cannot offer you the same spot in the same class if you change your mind after cancelling.
Learning to swim is an important step in a child’s life. Understandably, many parents want to film or photograph their children’s progress. However, the presence of cameras can cause concern for some parents. In order to respect everyone’s privacy, if you would like to take some pictures or film please first consult with the Supervisor.
Water Quality - maintaining water quality is critical. Our pools are equipped with state-of-the art filtration and disinfection systems. Water quality and chlorine levels are checked regularly throughout the day.
Air Handling - we closely monitor air quality and maintain the optimum temperature for the comfort of our swimmers. We know that warm air and water are a must. All of our pools are designated non-smoking areas.
Change Rooms/Bathrooms - if your child is under the age of 5 and needs assistance, you may take them into your change room. We request that all children over the age of 5 use the designated changing area. If your child is not yet at school, we request that you remain in the facility. Our staff are not available to escort unaccompanied children to the bathroom.
Visitors and siblings – are welcome to watch your children swim, however our undivided attention is on the children in the water, please do not leave children unsupervised.
Energy efficient – We actively look for ways to reduce our Carbon footprint and invest heavily in ensuring we minimise water loss and that our filtration and air conditioning is energy efficient.
The focus is on having fun and developing confidence in the water. Lessons are with a parent in the water with their baby, children learn to be comfortable submerging and back floating. Special games, songs and routines help your child learn, so it’s great fun for both of you! Lessons are capped at a maximum of seven bubs.
Children learn to float on their backs and dog paddle unaided, with their faces in the water, and to take a breath and continue. There are a maximum of four children per class.
Children begin to learn overarm, without breathing, and kicking on their backs.There are a maximum of four children per class.
Your young swimmer will learn freestyle, with breathing, and the basics of backstroke. There are a maximum of four children per class.
For children beginning swimming lessons. Your child will learn submerging, back floating and streamline floats. There are a maximum of four children per class.
Children with limited swimming experience are taught to swim overarm (no breathing) and kick on their backs, unaided.There are a maximum of five children per class.
Children will learn freestyle, with breathing, and the basics of backstroke.There are a maximum of five children per class.
Emphasis on improving freestyle and backstroke techniques and endurance, introduction of breaststroke, butterfly kick, somersaults and basic breaststroke kick.There are a maximum of six children per class..
Your young swimmer will really improve technique and endurance. They learn turns, breaststroke is refined and butterfly is introduced.There are a maximum of seven children per class.
Swimmers continue to refine their technique and work on competitive turns. They also acquire a basic understanding of squad swimming etiquette.There are a maximum of eight children per class.
The Shark classes are the final level before Carlile’s competitive swimming squads, they are a springboard to competition swimming, surf lifesaving, waterpolo and securing great results at the school carnival.
Expert coaches help young swimmers refine their technique, build endurance and learn the finer points of squad swimming.There are a maximum of nine swimmers per lane.
Our school holiday intensive program allows your child to swim every weekday for a reduced fee. Often, children really thrive with the extra time and attention this program provides. Swimvac is:
Your child’s progress will be continually monitored by our teaching staff, but please feel free to talk to the Supervisor on duty, should you have any specific queries regarding your child’s lessons.
While children progress at their own pace, repetition and reviewing skills ensures they are able to retain what they learn. Practiced skills become the building blocks for the future. We ensure:
